Refund Policy
Aarya Creations Limited trading as Atomik Laser
At Aarya Creations Limited, we take pride in the quality of our laser cutting, CNC routing, plastic
sheet supply, and engraving services. We strive to ensure that all products and services meet the
highest standards of accuracy and craftsmanship.
Refund Eligibility:
Refunds will only be issued in the event that an error or issue has occurred due to a mistake on our
part. This includes, but is not limited to:
- Incorrect cutting or engraving based on the approved design specifications.
- Use of incorrect materials that differ from those agreed upon.
- Failure to deliver the agreed quantity or dimensions.
Non-Refundable Circumstances:
We do not offer refunds in the following situations:
- Errors in customer-provided designs or specifications.
- Changes requested after production has commenced.
- Damage caused by mishandling after delivery or collection.
- Subjective dissatisfaction not related to a verifiable error on our part.
Procedure:
To request a refund, customers must notify us in writing within 7 days of receiving the product or
service. The request must include a detailed description of the issue and supporting evidence (e.g.,
photographs, order confirmation).
Upon verification of our error, we will offer a full refund or a replacement at no additional cost.
Governing Law:
This refund policy is governed by the laws of New Zealand.
We appreciate your understanding and cooperation.